How can we help?

GENERAL

+ Do you customize planners?
A: We do not provide customized planners, but our simple design allows you to completely personalize your Passion Planner according to your needs and unique lifestyle! You can also customize your own by downloading our FREE PDF here!

+ Do you offer bulk discounts?
A: Yes we do! Bulk orders begin at 20 planners. Request a quote here!

+ Do you offer gift cards?
A: We currently do not offer gift cards, but any Passion Planner is already the perfect gift in itself!

+ Do you have plans to develop into an app?
A: We believe that pen and paper is the perfect tool for the creative process, as it allows you to create tangible ideas which can then be broken down into actionable steps! That is why we do not have any plans to create an app. Thank you for understanding.

+ Is there a number I can call to ask questions about the product?
A: As a small startup, we are not set up to handle high volumes of phone calls at the moment. We wish to properly answer your questions and inquiries, so we'd prefer not to leave you on hold for long periods of time!

However, feel free to shoot us a message via email. We’ll be sure to get back to you within 1 - 2 business days. We promise, you will always be getting an answer from one of our Passion Planner Team Members, not a robot! :)

+ Do Sharpies bleed through the pages? What are your favorite pens to use with the planner?
A: Sharpies (and other permanent markers) bleed through the pages, however water-based pens listed below DO NOT.
  • Stabilo PointVisco (for vivid colors!)
  • Sharpie Pen (this is different from the fine tip markers!)
  • Pilot G2 (careful, they smear sometimes!)
  • Papermate 1.0M (an inexpensive option those who always seem to misplace their pens!)
These are our favorite go-tos, but definitely check out our tips page for more options!

+ Is Passion Planner vegan friendly?
A: Yes! We proudly use faux/synthetic leather as well as environmentally friendly recycled paper in our products.

+ Are your planners available in stores?
A: Passion Planner is currently offered at Pigment in San Diego, CA. If you are interested in selling Passion Planner, feel free to contact us here.

+ I'd love to collaborate with Passion Planner! Who do I contact?
A: Please send all media/collaboration inquiries here.

Shoot us a message here. We’ll be sure to get back to you within 1 - 2 business days.

PRODUCTS

+ Why do you only have one size for the Academic?
A: Our goal is to help people become the best version of themselves by providing an awesome goal setting planner and reducing the distractions that may be hindering them from moving forward. With the countless questions of which size to go with, the answer was simple, combine both sizes. The Passion Planner Pro will provide the best of both worlds, big enough for your goals and the perfect fit for your bag, continuously providing you with the structure to help you create the life you want to live!

If you truly believe the size does not fit your needs, we definitely understand. Classic and Compact Undated Passion Planners are still available while supplies last, and we will continue to offer the Classic and Compact sizes as a FREE PDF download here.

+ Will you ever release the Classic or Compact size again?
A: Moving forward with all our releases, we will only be offering the Passion Planner Pro sizing.

We hope you’ll give Passion Planner Pro a try! We will always stand by our Passion Planner Promise and process a refund for the item if you are unsatisfied with your purchase.

If you truly believe the size does not fit your needs, we definitely understand. Classic and Compact Undated Passion Planners are still available while supplies last, and we will continue to offer the Classic and Compact sizes as a FREE PDF download here.

+ What are the differences in planner sizes?
A: The Compact size is 5.8” x 8.3" (A5) and the Classic size is 8.3” x 11.7" (A4). Our new Passion Planner Pro is 7.37" x 10.17" (B5) and is the perfect in-between! For more details, check out our specs page here!

+ What are the differences between the Dated-Yearly, Academic, and Undated Passion Planners??
A: The differences between the planners include:
  1. Date Range:
  2. The Dated-Yearly runs through the normal calendar year from January to December.
    The Academic starts later in the year to account for the Academic season, running from August - July.
    The Undated has no start date and allows you to begin achieving your goals at any time.

  3. Challenges and Quotes: Different challenges that helps with your personal development and inspirational quotes to keep you motivated!
Besides these features, the planners have the same core structure. They include everything you need to push yourself to the next level! Feel free to try each one from our free downloads page here!

+ Is the Undated Passion Planner formatted differently?
A: Yes, the Undated Passion Planner is organized a bit differently! To allow for full customization and the ability to start at any moment, the monthly layouts and reflection pages are grouped together at the front, and the weekly layouts follow after, giving you a full year to plan your journey! Feel free to check it out here!

+ Will you be releasing the Passion Planner Eco again?
A: We understand that a number of customers have encountered an issue with Eco Sleeves not fitting properly. We take full responsibility for this issue and we want to apologize for any inconvenience this may have caused. All products associated with Passion Planner Eco have been removed from our website and will be unavailable for purchase until further notice. We are working diligently with our manufacturer to ensure a problem like this does not happen again before releasing anything new.

ORDERS

+ Can I add additional planners or change my existing order?
A: For security purposes, once an order is placed, we're unable to change the details of it. What you can do is cancel the order here, and purchase the planner that best fits your style here.

+ I purchased the wrong planner, what can I do?
A: If the order has not shipped yet, please submit a cancellation here: Passion Planner Cancellation.

However, if the item has already left our facility, we will be unable to cancel the order.

+ I put the wrong shipping address, what can I do?
A: If an incorrect shipping address was submitted at checkout, please let us know the correct one here.

Please note, submitting this form does not guarantee the shipping information will be updated. If the item has shipped, we will be unable to update the information.

+ I submitted the wrong email, what can I do?
A: Orders are processed pretty quickly, so if you need to change any of your shipping information, please send us a message here. Once your package leaves our warehouse, we’re unable to change the details of your shipping information. We suggest contacting your local post office to have your shipping information updated. .

+ I need to cancel my order. What do I do?
A: If you would like to cancel your order, please fill out the cancellation form here immediately! Once your order has been shipped, we will be unable to cancel the purchase.

SHIPPING

+ Do you ship overseas?
A: Yes, we ship all over the world! To see the cost of shipping to your country, simply fill up your cart, enter your shipping address, and our automated shopping cart will give you the total.

+ When will my order ship?
A: We do our best to ship planners out as soon as possible! Orders take between 2 - 3 business days (non-holidays/non-weekends) to process and ship out from the purchase date. However, pre-orders will be processed when the product is released.

+ My order says delivered, but it’s not here! What does this mean?
A: Sometimes USPS/International couriers mark packages as “delivered” prior to it being actually delivered. However, the package usually shows up within 1 - 2 business days after the marked date. If not, please contact your national postal service in regards to your package's whereabouts.

+ How long will it take for my order to arrive?
A: A: When an order is shipped, all tracking information is provided with your shipping confirmation. Shipping duration is dependent on destination country.

Domestic Orders (3 - 5 business days) All domestic orders are shipped through USPS with a shipping duration of 3 - 5 business days after the package has left our facility. Packages can be tracked through the tracking link provided in your shipping confirmation.

International Orders (DHL: 3 - 5 business days, Asendia: 7 - 14 business days) International shipping times may vary depending on your selected courier. Packages can be tracked through the tracking link provided in your shipping confirmation.

Please note, during the holidays, shipping duration is expected to take longer. The best way to stay up to date is by subscribing to our newsletter here: Passion Planner Newsletter.

+ How do I know when my order has been shipped?
A: Once your order is shipped, you will receive a shipping confirmation with tracking details. Please allow 2 - 3 business days for the tracking information to update.

+ How do I track my order?
A: When an order is shipped, you will be provided a tracking number(s). Feel free to use the tracking number(s) provided to follow the path of your order from our warehouse to your destination.

+ My order says delivered, but it’s not here! What does this mean?
A: In some cases, USPS/International couriers mark packages as “delivered” prior to it being actually delivered. However, the package usually shows up within 1 - 2 business days after the marked date. If not, please contact your national postal service in regards to your package's whereabouts.

+ International Customs Duty
A: The cost of shipping goes towards shipping the item only and not towards any additional Customs Duty.

International orders are subject to Customs Duty and not all packages are charged. It is a case by case situation. As the customer, you are liable for any additional customs taxes and payment is necessary to receive your package.

As mentioned during checkout, Passion Planner is not responsible for any additional custom fees that may occur.

If you choose to refuse the customs fee and have your package returned, we will be sure to process a refund on to your original form of payment once we receive it.

RETURNS

+ How can I return my Passion Planner?
A: We’re confident that Passion Planner will change your life. Try it yourself and if you’re not satisfied, we’ll give you a refund—no questions asked.

Check out our Passion Planner Promise here.

+ I received a defective planner (missing some pages/out of order/etc.). What do I do?
A: Oh no! Please shoot us a message here, and we’ll get a replaecement planner sent your way.

+ I received the wrong planner. What should I do?
A: Oh no! If you received the wrong planner, please send us a message here, and we'll be sure to get the correct one to you.

+ I received a Passion Planner as a gift, can I exchange it for something else?
A: We currently don’t offer gift exchanges. However, if there is an issue with the item, please message us with the name, email, and the order number associated with the purchase and a summary of the issue.

DOWNLOADS

+ Can I print the PDF and customize the cover to my own preference?
A: Yes! You may "house" your planner in any way you'd like, as long as you uphold the United States and International copyright laws. This means that the document CANNOT be:
  • emailed
  • shared electronically or physically
  • manipulated
  • copied
  • reprinted
  • sold for profit
  • altered or reproduced in any form or any means without the permission of the original owner
**Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share Passion Planner on social media to receive their own PDF.

+ Can I share this with my students? I'm a teacher and would love to incorporate this into a lesson plan.
A: Please do! As long as you do not change/alter the original content of the planner and follow our copyright policy, you can definitely share the planners with your students!

GET ONE, GIVE ONE

+ Can you donate Passion Planners to my event/organization?
A: We’re always happy to help our community. If you’re interested in receiving planners for your organization, feel free to apply to our Get One, Give One program here!

+ When I "Get One" who will you "Give One" to?
A: Your Passion Planner purchase is making a difference to someone in need. Our Get One, Give One Program donates Passion Planners to numerous individuals, schools and organizations.

Some of our recipients include but are not limited to: first generation and/or low-income students, breast cancer survivors, war veterans, nonprofits that are dedicated to impacting their communities and more.

Do you know of someone who could benefit from the Passion Planner Get One, One Program? Feel free to check out our "Giving" page here to learn more about it!

+ When will the applications go up for the Get One, Give One program?
A: The applications run quarterly throughout the year. For updates on the program, feel free to subscribe to our newsletter and follow our social media for the latest news! You can find more information about the program on our website at Passion Planner Get One, Give One. If you have any questions or concerns, feel free to send us a message here.

REFERRAL PROGRAM

+ I referred 3 people but I did not receive anything, what does this mean?
A: The referral program is processed at the beginning of every month, so once your referral credits have processed, you will be sent a referral confirmation to redeem your free Undated Sunday Timeless Black Passion Planner. If you’d like to learn more about the program, feel free to check out the page here.

+ I want to be a Passion Planner Rep but the applications are closed, what do I do?
A: The Passion Planner Rep program is currently being revamped. The best way to stay up to date about Passion Planner news is by following our newsletter here!


More Questions?