How can we help?

GENERAL

+ Do you customize planners?
A: We do not provide customized planners, but our simple design allows you to completely personalize your Passion Planner according to your needs and unique lifestyle! You can also customize your own by downloading our FREE PDF here!

+ Do you offer bulk discounts?
A: Yes we do! Bulk orders begin at 20 planners. Request a quote here!

+ Do you offer gift cards?
A: We currently do not offer gift cards.

+ Do you have plans to develop into an app?
A: We believe that pen and paper is the perfect tool for the creative process, as it allows you to create tangible ideas which can then be broken down into actionable steps! That is why we do not have any plans to create an app. Thank you for understanding.

+ Is there a number I can call to ask questions about the product?
A: As a small startup, we are not set up to handle high volumes of phone calls at the moment. We wish to properly answer your questions and inquiries, so we'd prefer not to leave you on hold for long periods of time!

However, feel free to shoot us a message via email. We’ll be sure to get back to you within 1 - 2 business days. We promise, you will always be getting an answer from one of our Passion Planner Team Members, not a robot! :)

+ Are your planners available in stores?
A: Currently, the only places to purchase a Passion Planner is through our web store here or Amazon. But if you happen to find Passion Planners being sold in the wild, please let us know!

+ Do Sharpies bleed through the pages? What are your favorite pens to use with the planner?
A: Sharpies (and other permanent markers) bleed through the pages, however water-based pens listed below DO NOT.
  • Stabilo PointVisco (for vivid colors!)
  • Sharpie Pen (this is different from the fine tip markers!)
  • Pilot G2 (careful, they smear sometimes!)
  • Papermate 1.0M (an inexpensive option those who always seem to misplace their pens!)
These are our favorite go-tos, but definitely check out our tips page for more options!

+ Is Passion Planner vegan friendly?
A: Yes! We proudly use faux/synthetic leather as well as environmentally friendly recycled paper in our products.

+ I'd love to collaborate with Passion Planner! Who do I contact?
A: Please send all media/collaboration inquiries here.

Shoot us a message here. We’ll be sure to get back to you within 1 - 2 business days.

PRODUCTS

+ What is the difference between the Compact and Classic?
A: The only difference between the planners are the size. The Compact is 5.5” x 8.5" (A5) and the Classic is 8.5” x 11" (A4). For more details, check out our specs page here!

+ What is the difference between the Dated-Yearly Passion Planner and the Academic Version?
A: The differences between the Dated-Yearly Passion Planner and the Academic version include:
  1. Date Range:
  2. The Dated-Yearly runs from January - December.
    The Academic runs from August - July.

  3. Challenges and Quotes: Different challenges that helps with your personal development and inspirational quotes to keep you motivated!
Besides these features, the planners have the same layout and core structure. They include everything you need to push yourself to the next level !

+ Is the Undated Passion Planner formatted differently?
A: Yes, the Undated Passion Planner is organized a bit differently! To allow for full customization and the ability to start at any moment, the monthly layouts and reflection pages are grouped together at the front, and the weekly layouts follow after, giving you a full year to plan your journey! Feel free to check it out here!

+ What's the difference between a Bound planner and an Eco planner?
A: Bound planners are our original, leather bound notebook style planners. Eco planners, on the other hand, are a two-part system consisted of a reusable, removable Eco sleeve and Eco paper booklet. You can choose to reuse your sleeve each year, lessening material waste, or use your paper booklet by itself!
+ Can I use an Eco sleeve over my bound planner?
A: Our Eco sleeves are specially made to house our Eco paper booklets, so they won't be able to fit over our original bound planners.

ORDERS

+ Where is my order?
A: When an order is shipped, all tracking information is provided with your shipping confirmation. Shipping duration is dependent on destination country.

Domestic Orders (3 - 5 business days)
All domestic orders are shipped through USPS with a shipping duration of 3 - 5 business days after the package has left our facility. Packages can be tracked through the tracking link provided in your shipping confirmation.

International Orders (7 - 14 business days)
All international orders are shipped through our partner, Asendia, with a shipping duration of 7 - 14 business days. Packages can be tracked through the tracking link provided in your shipping confirmation. When packages arrive in the destination country, they are transferred over to your national postal service to help deliver the last leg.

When the item is transferred over to your local post office, you can track your parcel through their respective website.

Please note, during the holidays, shipping duration is expected to take longer. The best way to stay up to date is by subscribing to our newsletter here: Passion Planner Newsletter.

+ I purchased the wrong planner, what can I do?
A: If the order has not shipped yet, please submit a cancellation here: Passion Planner Cancellation.

However, if the item has already left our facility, you can process a return/refund here: Passion Planner Return.

+ I need to cancel my order. What do I do?
A: If you would like to cancel your order, please fill out our cancellation form here immediately!

+ I wanted to cancel but my order has already shipped!
A: If your order has already been shipped, we will be unable to cancel your order. If you'd like to proceed with a return and refund, shoot us a message here.

+ Can I add additional planners or change my existing order?
A: For security purposes, once an order is placed, we're unable to change the details of it. What you can do is cancel the order here, and purchase the planner that best fits your style here.

RETURNS

+ How can I exchange my planner for a different one?
A: Exchanges get a bit complicated, so what we can do instead is help you process a return for a refund. This way you can go ahead and purchase the Passion Planner that best fits your style! Check out our Return Policy here.

+ I received a defective planner (missing some pages/out of order/etc.). What do I do?
A: Oh no! Please shoot us a message here, and we’ll definitely fix that for you.

+ I received the wrong planner. What should I do?
A: Oh no! If you received the wrong planner, please send us a message here.

+ How can I return my Passion Planner?
A: We truly stand behind the idea that Passion Planner can bring positive change to your life. However, we understand that it may not work for everyone. If you’d like to return the Passion Planner, we’d be more than happy to guide you through the return process.

IRONCLAD GUARANTEE
If you are not satisfied with any of our products at the time you receive it, you may return it to us for a replacement or a refund.

RETURN PROCESS
Please print and fill out this Return Slip and include it in your return package.

Send returns to:
Passion Planner, LLC
PO Box 420550
San Diego, CA 92142

*Returns may take 7 - 10 business days to process. Shipping costs are non-refundable and return shipping is not provided by Passion Planner, LLC.
+ I received a Passion Planner as a gift, can I exchange it for something else?
A: We don’t offer gift exchanges. However, if there is an issue with the item, please message us with the name, email, and the order number associated with the purchase with a summary of the issue.

SHIPPING

+ When will my order be shipped?
A: We do our best to ship planners out as soon as possible! Orders take between 1 - 2 business days (non-holidays/non-weekends) to process and ship out from the purchase date. However, pre-orders will be processed when the product is released.

+ I put the wrong shipping address, what can I do?
A: If an incorrect shipping address was submitted at checkout, please let us know the correct one here.

Please note, submitting this form does not guarantee the shipping information will be updated. If the item has shipped, we will be unable to update the information.

+ My order says delivered, but it’s not here! What does this mean?
A: Sometimes USPS/International couriers mark packages as “delivered” prior to it being actually delivered. However, the package usually shows up within 1 - 2 business days after the marked date. If not, please contact your national postal service in regards to your package's whereabouts.

+ I would like to change my shipping address/name/e-mail/etc. on my order. What do I do?
A: Orders are processed pretty quickly, so if you need to change any of your shipping information, please send us a message here. Once your package leaves our warehouse, we’re unable to change the details of your shipping information. We suggest contacting your local post office to have your shipping information updated.

+ Do you ship overseas?
A: Yes we do! To see the cost of shipping to your country, simply fill up your cart, enter your shipping address, and our automated shopping cart will give you the total.

We currently have an ongoing international shipping special: for any 2 Passion Planners ordered (any size), shipping is only $12 USD!

**Please note that customs fees are not covered in the shipping costs during checkout. Customs policies vary between countries and unfortunately we have no control over how your country determines customs fees.

DOWNLOADS

+ Can I print the PDF and customize the cover to my own preference?
A: Yes! You may "house" your planner in any way you'd like, as long as you uphold the United States and International copyright laws. This means that the document CANNOT be:
  • emailed
  • shared electronically or physically
  • manipulated
  • copied
  • reprinted
  • sold for profit
  • altered or reproduced in any form or any means without the permission of the original owner
**Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share Passion Planner on social media to receive their own PDF.

+ Can I share this with my students? I'm a teacher and would love to incorporate this into a lesson plan.
A: Please do! As long as you do not change/alter the original content of the planner and follow our copyright policy, you can definitely share the planners with your students!

GET ONE, GIVE ONE

+ Can you donate Passion Planners to my event/organization?
A: Feel free to apply to our Get One, Give One program here!

+ When I "Get One" who will you "Give One" to?
A: We donate to organizations who are making a difference in the community and individuals who cannot afford to purchase a Passion Planner at this time. These organizations/individuals include but are not limited to: low income high school and college students, people overcoming trauma of domestic violence, veterans who are facing the after effects of war, and more.

If you know an organization who is making a difference in their community or someone who cannot afford a planner at the time, please find out more about our Get One, Give One program here.

+ When will the applications go up for the Get One, Give One program?
A: The applications run quarterly throughout the year. For updates on the program, feel free to subscribe to our newsletter and follow our social media for the latest news! You can find more information about the program on our website at Passion Planner Get One, Give One. If you have any questions or concerns, feel free to send us a message here.


More Questions?