Support

GENERAL

+ Are the limited edition planners available on your website?
A: Unfortunately we're all sold out! Follow our social media pages or subscribe to our newsletter for any new releases.

+ Do you have plans to develop into an app?
A: Here at Passion Planner, we feel that paper and pen is the perfect tool for the creative process because it allows our users to create tangible ideas which can then be translated into execution. That’s why we choose not to create an app. Thank you for your understanding!

+ Are you going to make the planner in other languages?
A: Yes but as of right now, we are still in the planning stages. If you are interested in helping us translate, please send us an e-mail so we can add you to our list of potential translators! Please be sure to include "PASSION PLANNER TRANSLATOR" in the subject line.

+ Do you offer different colors? Do you customize planners?
A: We do offer Timeless black planners, and have a limited run of limited edition Passion Planners (almost sold out!). Unfortunately, we do not offer customized Planners. We see Passion Planner as a blank canvas that you can customize and color code according to your needs and your unique lifestyle.

+ Do you offer bulk discounts?
A: At the moment, we do not offer a discount for bulk orders but as you increase the quantity of planners per order, you save an exponential amount on shipping!

+ Are your planners available in stores?
A: At the moment, we are not ready to offer our planners in retail stores or on other online vendors. If you would like to be added to our list of potential vendors please contact us and we will reach out to you when we are ready!

+ What is the difference between Passion Planner Compact and Passion Planner Classic?
A: All content in the specified planners are the same and the main difference is in the size of the planners. Whereas the Compact planner is more portable and travel friendly at 5.5" X 8.5", our Classic size is suited for the customer who wants more space to write at 8.5" X 11". You can test out which works best for you here.

+ What is the difference between the Classic Passion Planner and the Academic Version?
A: With the Academic planners, we have updated:
  1. Date Range
  2. Classic: January to December
    Academic: August '15 - August '16

  3. Challenges and Quotes: New challenges that further your personal development and inspirational quotes to help you started in your passions!
Besides these features, the planners have the same layout and core features. The Academic Passion Planner can be used by anyone, not just students and teachers.

+ Is it possible to get a Passion Planner with a Monday Start for 2016?
A: Unfortunately, there is no Monday start option for next year's planner. Starting the week with Sunday allows you to take a glimpse in to your week and start planning ahead. If a Monday start option is what best suits your needs we currently offer the Monday Undated Passion Planner that begins its weeks on Mondays. You can find it here.

+ Why is the Undated Planner formatted the way it is?
A: Our undated planners are suited for the individual that wants to begin planning any day of the year. There is a lot of variability in when people will be using their planners, so we decided that it is best to keep the months and the weeks separate since some months have more weeks than others. We format it with months grouped in the front and weeks grouped after so that you have full customization and control over your Passion Planner. A suggestion is to use adhesive tabs in conjunction with the ribbon in your Passion Planner to help you mark the page of the current month.

+ Do sharpie pens bleed through the pages? What are your favorite pens to use with the planner?
A: Yes, Sharpies (and other permanent markers) bleed through our pages. Unlike alcohol-based pens, the water-based pens listed below don't bleed through our high quality paper!
  • Stabilo PointVisco (for vivid colors!)
  • Sharpie Pen (not the fine tip marker)
  • Pilot G2 (careful, they smear sometimes!)
  • Pentel Energel
  • Le Pen Marvy
  • Lamy Pens
  • Papermate 1.0M (an inexpensive option those who always seem to misplace their pens!)
We also love highlighters! Sharpie brand highlighters are great and come in a lot of vivid colors.

+ Is Passion Planner vegan friendly?
A: Yes! We proudly use faux/synthetic-leather (as well as environmentally friendly recycled paper) in our products.

RETURNS

+ When will my order be shipped?
A: Orders are processed and shipped within 1 to 2 business days of the order being placed unless the system has trouble verifying your address or if you are pre-ordering one of our products. If you have not received your order within 7 business days of your order, please let us know! Email us at support@passionplanner.com and please include “WHERE IS MY PLANNER? #[your order number]” in the subject line so we can assist you as soon as possible.

+ If I order now, will I be charged now or when it ships?
A: Yes, you are charged at check-out!

+ I would like to change my shipping address/name/e-mail/etc. on my order. What do I do?
A: E-mail support@passionplanner.com with "ADDRESS CHANGE #[your order number]" in the subject line. Please include the e-mail address associated with your order as well as your new shipping address.
If you've received an e-mail with a tracking number already, and we've already shipped your order, please contact USPS to have your mail forwarded.

+ Can I exchange my planner for a different one?
A: Of course you can! Check out our Return/Exchange Policy here.

+ I requested a refund but still received my planner. What do I do?
A: If you still wish for a full refund, please write "RTS" on the package in large font and circle the return address. Once we receive the planner, we will email you with confirmation and issue you a full refund.

+ I received a defective planner (missing some pages/out of order/etc.). What do I do?
A: Oh no! It must have slipped our radar and we sincerely apologize. Just shoot a message to support@passionplanner.com with "DEFECTIVE PLANNER #[your order number]" in the subject line and give us a brief explanation of your situation with pictures so we can take care of it for you!

+ I received the wrong planner. What should I do?
A: Oh dear! Sorry about that. Shoot an email to support@passionplanner.com with “RECEIVED WRONG PLANNER #[your order number]” in the subject line and the e-mail associated with your order. We’ll help you get to the bottom of this!

+ I need to cancel my order. What do I do?
A: E-mail us at support@passionplanner.com with "CANCEL ORDER #[your order number]" in the subject line and the e-mail associated with your order. We'll be happy to assist you!

SHIPPING

+ Do you ship overseas?
A: We ship to anywhere in the world! To get an estimate of how much your order is going to be including shipping, simply fill up your cart and enter your shipping address and our automated shopping cart will give you a total.

+ Why is international shipping so expensive?
A: Unfortunately, because of the planners weight and thickness we must send it as a “package” instead of an envelope. Sending individual packages internationally are pricey but the more planners per order, the more you save on shipping.
We currently have an ongoing shipping special: for any 2 Passion Planners ordered (Any Size) shipping only costs $12!

+ Can I pick my planner up in person?
A: For security and safety reasons for Angelia and her staff, we are not allowing anyone to pick up the planner locally. We thank you for your understanding.

PDF DOWNLOAD

+ I've shared Passion Planner on my Facebook, Twitter, Pinterest, and Blog.. when will I receive my PDF?
A: Thank you for sharing! You can download any of our FREE Passion Planner PDFs here. Please make sure you read the entire page for directions and information on how to get your PDF, as all the information you need is on the page.
Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share our website to receive their own PDF.

+ Can I print the PDF and customize the cover to my own preference?
A: If you have successfully downloaded our free Passion Planner PDF, then you have read, understood, and agreed to our terms and conditions. The PDF is yours to print and enjoy for your personal use! However you wish to "house" your planner is completely up to you, as long as you uphold the United States and International copyright laws. This means that the document may NOT be:
  • emailed
  • shared electronically or physically
  • manipulated
  • copied
  • reprinted
  • sold for profit
  • altered or reproduced in any form or any means without the permission of the original owner
Please note that the PDF is under copyright and for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF, they must share our website to receive their own PDF. Thank you for your understanding!

+ Can I share this with my students? I'm a teacher and would love to incorporate this into a lesson plan.
A: You can definitely share the planner with your students! All we ask is that the planner not be altered or changed in any way due to copyright.

KICKSTARTER

+ I would like a refund on my Kickstarter backing. What do I do?
A: Please send us a message with "KICKSTARTER REFUND - BACKER #[your backer ID]" in the subject line with the name and e-mail address associated with your Kickstarter profile so we can process it for you.

+ I didn't put my shipping address when I backed your Kickstarter for the Compact planner. What do I do?
A: Please log onto your Kickstarter profile and fill out your survey for backing our Kickstarter!

+ How have you improved this year vs. last year?
A: We've improved in many aspects:
  • Our staff is now 35-strong! All incoming emails are answered within one business day and new planner orders are shipped within 1 to 2 business days. Woohoo!
  • We've created, tried and tested game plans for us to run smoothly and avoid potential obstacles
  • We coordinated with our manufacturer as well as our shipping company to ensure that your planners will be delivered on time.
  • We are Kickstarter veterans!


FAQS TO ANGELIA

+ You describe yourself as someone who lives minimally. What does minimalist living mean to you, both practically and in a larger sense?
A: I'm glad you mentioned it in terms of practicality as well as in a larger sense, as most people just see minimalism as living with less "stuff". Minimalist living in a practical sense is choosing to live life with the bare minimum of what I personally feel comfortable with and being aware of what I choose to keep around me. If something doesn't spark joy in me to have it I get rid of it. This is how I feel about the relationships I choose to keep in my life as well. I believe that Pareto's Law or the 80/20 principle which states for many events, roughly 80% of the effects come from 20% of the causes is actually more like the 99/1 rule wherein life is in a disproportionate ratio. For example, 1% of the people in your life can create 99% of your happiness, inversely 1% can cause 99% of the problems in your life. So it is consciously choosing the most impactful factors/components.

+ A lot of people might say, why use a paper planner when we have Google calendars and all these apps and digital tools?
A: I think paper gives you a completely different experience than inputting something digitally. Digital means always seem task-y, where as paper is something that is more intimate, more involved and just more concrete. Physically writing something down helps with retention of ideas and cognitive thought, as well as boosting your creativity. Also, it will never lose power, takes no training to use and becomes your own unique memoir that you can cherish for years to come.

+ You managed to raise $658,434 on Kickstarter to fund your project. How did you do it? Any advice for others looking to crowdfund their budding ventures?
A: I believe successful projects solve big problems that lots of backers face. The problem that Passion Planner seeks to solve is that feeling of directionless floating or not knowing where you want to go next. It solves that problem by asking people what they want out of their lives, having them define those goals and prompting them at checkpoints to see if they are actually following through with their goals and not letting them fall back on the back burner. Getting your life organized shouldn’t have to rely on your budget, so we also allow people to download the PDF for free when they share Passion Planner on social media. Anyone can benefit from Passion Planner, regardless of their current financial situation.

+ Why do you think there was so much demand for a planner? What is different about your Passion Planner that speaks to people?
A: I think there are many factors to why there was such a demand for a planner and why it speaks to people but the top three reasons are:
  1. The problem that it seeks to solve, feeling lost, is universal. A tool to really try to tackle such a huge issue is not readily available. My story is a story that people can relate to as well, and it has helped me empathized as an entrepreneur.
  2. It was given away for free, no need to purchase.
  3. In this digital age, paper is becoming a lost art and actually a lost safe space for people to be honest with themselves about their goals, this planner reclaims that space.


SPECS

+ What is the difference between your Classic and Compact sized planner?
A: The Compact is 5.5x.8.5”(about half the size of a sheet of paper) while the Classic is 8.5x11” (about the size of a standard sheet of paper) . The compact has an additional 24 blank pages and 24 gridded pages at the end of the planner for additional note taking, drawing and brainstorming. But other than that, they are the same. However, due to the size of the Compact planner, there are smaller writing spaces. We suggest the compact version for people who do not mind writing small. You can test out which works best for you by downloading and printing our free PDFs. Or, you can find the detailed specs here.

+ What is the thickness for each planner?
A: The Compact version is 1.7 cm thick and the Classic version is 1.5 cm thick.

+ How much does each planner weigh?
A: The Compact version is 0.84 lbs and the Classic version is 1.52 lbs.


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