Support

GENERAL

+ Are the limited edition planners available on your website?
A: The best way to stay updated about our limited editions is to subscribe to our newsletter or check our webpage here.

+ Do you have plans to develop into an app?
A: Here at Passion Planner, we feel that paper and pen is the perfect tool for the creative process because it allows our users to create tangible ideas which can then be broken down into actionable steps. That's why we choose not to create an app. Thank you for understanding!

+ Are you going to make the planner in other languages?
A: Not at the moment, but if you are interested in helping us translate, please send us a message here so we can add you to our list of potential translators! Please be sure to include "PASSION PLANNER TRANSLATOR" in the subject line.

+ Do you offer different colors? Do you customize planners?
A: The only color options we offer are our limited editions. You can definitely stay updated to our releases by subscribing to our newsletter here. Unfortunately, we do not offer customized planners. We see Passion Planner as a blank canvas that you can customize and color code according to your needs and unique lifestyle.

+ Do you offer bulk discounts?
A: Yes we do! Our rate for bulk orders is 25% off orders of 100 planners or more. Request a quote here!

+ Are your planners available in stores?
A: At the moment, we are not ready to offer our planners in retail stores or on other online vendors. If you would like to be added to our list of potential vendors please contact us here and we will reach out to you when we are ready!

+ What is the difference between Passion Planner Compact and Passion Planner Classic?
A: The main difference between the two is the size. The compact is 5.5x8.5" (about half the size of a sheet of paper) and the Classic is 8.5x11" (about the size of a standard sheet of paper). For a more detailed look at the difference, feel free to check out our specs page here.

+ What is the difference between the Regular Passion Planner and the Academic Version?
A: The differences between the Regular Passion Planner and the Academic version include:
  1. Date Range
  2. Regular: January - December
    Academic: August - August

  3. Challenges and Quotes: Different challenges that further your personal development and inspirational quotes to keep you motivated!
Besides these features, the planners have the same layout and core features. The Academic Passion Planner can be used by anyone, not just students and teachers.

+ Is it possible to get a Passion Planner with a Monday Start for 2017?
A: Unfortunately, there is no Monday dated start option. Starting the week with Sunday allows you to take a glimpse in to your week and start planning ahead. If a Monday start option is what best suits your needs we currently offer the Monday Undated Passion Planner that begins its weeks on Mondays. You can find it here.

+ Why is the Undated Planner formatted the way it is?
A: Our undated planners are suited for anyone who wants to start planning their goals whenever they want! The months are grouped in the front and weeks follow after, giving you full customization and control over your Passion Planner. Feel free to try it out for yourself here.

+ Do Sharpie pens bleed through the pages? What are your favorite pens to use with the planner?
A: Yes, Sharpies (and other permanent markers) bleed through our pages. Unlike alcohol-based pens, the water-based pens listed below don't bleed through our high quality paper!
  • Stabilo PointVisco (for vivid colors!)
  • Sharpie Pen (not the fine tip marker)
  • Pilot G2 (careful, they smear sometimes!)
  • Papermate 1.0M (an inexpensive option those who always seem to misplace their pens!)
For more tips on what other pens we use, feel free to check out our tips page here.

+ Is Passion Planner vegan friendly?
A: Yes! We proudly use faux/synthetic-leather (as well as environmentally friendly recycled paper) in our products.

+ Is there a number I can call to ask questions about the product?
A: We do not have a phone at the moment, the best way to reach us is by messaging us here .

RETURNS

+ Can I exchange my planner for a different one?
A: Of course you can! Check out our Return/Exchange Policy here.

+ I requested a refund but still received my planner. What do I do?
A: If you received your package and still wish for a full refund, please send us a message here.

+ I received a defective planner (missing some pages/out of order/etc.). What do I do?
A: Oh no! It must have slipped our radar. Please shoot us a message here.

+ I received the wrong planner. What should I do?
A: If you received the wrong planner, please send us a message here.

+ I need to cancel my order. What do I do?
A: If you would like to cancel your order, please send us a message here!

**Please note, it usually takes 1 - 2 business days (non-holidays/non-weekends) for us to process your order. Once it has left our warehouse, we will be unable to cancel your order**

SHIPPING

+ When will my order be shipped?
A: Orders are fulfilled within 2 - 3 business days (non-holidays/non-weekends) from the order purchase date. PRE-ORDERS will be processed when the product is released.

+ If I order now, will I be charged now or when it ships?
A: You are charged at check-out!

+ I would like to change my shipping address/name/e-mail/etc. on my order. What do I do?
A: If you need to change any of your shipping information, please send us a message here.

**If you've received an e-mail with a tracking number, your order has been shipped, please contact USPS to have your package forwarded.

+ Do you ship overseas?
A: We ship to anywhere in the world! For an estimate of your order, simply fill up your cart and enter your shipping address, and our automated shipping cart will give you a total.

Please note that customs fees are not covered in the shipping costs during checkout. Customs policies vary between countries and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.

+ Why is international shipping so expensive?
A: Because of the planner's weight and thickness, they must be sent as a “package” instead of an envelope. Sending individual packages internationally are pricey but the more planners per order, the more you save on shipping.
We currently have an ongoing shipping special: for any 2 Passion Planners ordered (Any Size) shipping only costs $12 USD!

+ Can I pick my planner up in person?
A: For security and safety reasons for Angelia and her staff, we are not allowing anyone to pick up the planner locally. We thank you for your understanding.

PDF DOWNLOAD

+ I've shared Passion Planner on my Facebook, Twitter, Pinterest, and Blog.. when will I receive my PDF?
A: Thank you for sharing! You can download any of our FREE Passion Planner PDFs at anytime here. Please make sure you read the entire page for directions and information on how to get your PDF.

**Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share our website to receive their own PDF.

+ Can I print the PDF and customize the cover to my own preference?
A: You may "house" your planner in any way you'd like, as long as you uphold the United States and International copyright laws. This means that the document will NOT be:
  • emailed
  • shared electronically or physically
  • manipulated
  • copied
  • reprinted
  • sold for profit
  • altered or reproduced in any form or any means without the permission of the original owner
**Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share our website to receive their own PDF.

+ Can I share this with my students? I'm a teacher and would love to incorporate this into a lesson plan.
A: As long as you do not change/alter the original content of the planner and follow our copyright policy, you can definitely share the planners with your students!

GET ONE, GIVE ONE

+ When I "Get One" who will you "Give One" to?
A: We work with organizations and individuals who are making a difference in the community, or who cannot afford to purchase a Passion Planner at the time. These organizations/individuals include but are not limited to: Low income high school and college students, people overcoming trauma of domestic violence, veterans who are facing the after effects of war, and more.

If you know an organization who is making a difference in their community or someone who cannot afford a planner at the time, feel free to check out our program here.

+ When will the applications go up for the Get One, Give One program?
A: The applications run quarterly throughout the year. For updates on the program, feel free to subscribe to our newsletter and follow our social media for the latest news! You can find more information about the program on our website at Passion Planner Get One, Give One. If you have any questions or concerns, feel free to send us a message here.

FAQS TO ANGELIA

+ You describe yourself as someone who lives minimally. What does minimalist living mean to you, both practically and in a larger sense?
A: I'm glad you mentioned it in terms of practicality as well as in a larger sense, as most people just see minimalism as living with less "stuff". Minimalist living in a practical sense is choosing to live life with the bare minimum of what I personally feel comfortable with and being aware of what I choose to keep around me. If something doesn't spark joy in me to have it I get rid of it. This is how I feel about the relationships I choose to keep in my life as well. I believe that Pareto's Law or the 80/20 principle which states for many events, roughly 80% of the effects come from 20% of the causes is actually more like the 99/1 rule wherein life is in a disproportionate ratio. For example, 1% of the people in your life can create 99% of your happiness, inversely 1% can cause 99% of the problems in your life. So it is consciously choosing the most impactful factors/components.

+ A lot of people might say, why use a paper planner when we have Google calendars and all these apps and digital tools?
A: I think paper gives you a completely different experience than inputting something digitally. Digital means always seem task-y, where as paper is something that is more intimate, more involved and just more concrete. Physically writing something down helps with retention of ideas and cognitive thought, as well as boosting your creativity. Also, it will never lose power, takes no training to use and becomes your own unique memoir that you can cherish for years to come.

+ You managed to raise $1,514,793 on Kickstarter to fund your project. How did you do it? Any advice for others looking to crowdfund their budding ventures?
A: I believe successful projects solve big problems that lots of backers face. The problem that Passion Planner seeks to solve is that feeling of directionless floating or not knowing where you want to go next. It solves that problem by asking people what they want out of their lives, having them define those goals and prompting them at checkpoints to see if they are actually following through with their goals and not letting them fall back on the back burner. Getting your life organized shouldn’t have to rely on your budget, so we also allow people to download the PDF for free when they share Passion Planner on social media. Anyone can benefit from Passion Planner, regardless of their current financial situation.

+ Why do you think there was so much demand for a planner? What is different about your Passion Planner that speaks to people?
A: I think there are many factors to why there was such a demand for a planner and why it speaks to people but the top three reasons are:
  1. The problem that it seeks to solve, feeling lost, is universal. A tool to really try to tackle such a huge issue is not readily available. My story is a story that people can relate to as well, and it has helped me empathized as an entrepreneur.
  2. It was given away for free, no need to purchase.
  3. In this digital age, paper is becoming a lost art and actually a lost safe space for people to be honest with themselves about their goals, this planner reclaims that space.


+ Interview with Angelia?
A: Feel free to leave your information and why you want to interview Angelia here. We cannot promise an interview at the time being, but we will definitely get back to you!

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