Support

GENERAL

+ Do you have plans to develop into an app?
A: No, we don't plan on developing an app because we feel that paper and pen is the perfect tool for the creative process! It allows you to create tangible ideas which can then be broken down into actionable steps.

+ Do you customize planners?
A: We do not provide customized planners, but our simple design allows you to completely customize your Passion Planner! We see Passion Planner as a blank canvas that you can personalize according to your needs and unique lifestyle.

+ Do you offer bulk discounts?
A: Yes we do! Bulk orders begin at 20 planners. Request a quote here!

+ Are your planners available in stores?
A: Currently, the only place to purchase a Passion Planner is through our own web store here. But if you happen to find Passion Planners being sold in the wild, please let us know!

+ What is the difference between the Compact and Classic?
A: The only difference between the two is the size. The Compact is 5.5” x 8.5" (about half the size of a sheet of paper) and the Classic is 8.5” x 11" (about the size of a standard sheet of paper). Some prefer the Compact because it fits in their purse or bag and is perfect for their on-the-go lifestyle. Some, on the other hand, prefer the Classic because of all the space it provides for appointments, drawings, pictures, and everything else they want to put inside. If you’d like to see the specs, check it out here!

+ What is the difference between the Dated-Yearly Passion Planner and the Academic Version?
A: The differences between the Dated-Yearly Passion Planner and the Academic version include:
  1. Date Range
  2. Dated-Yearly: January - December
    Academic: August - August

  3. Challenges and Quotes: Different challenges that helps with your personal development and inspirational quotes to keep you motivated!
Besides these features, the planners have the same layout and core features. Everything you need to push yourself to the next level!

+ Do you have a dated Passion Planner with a Monday start for 2017?
A: We currently don’t have any dated Monday start Passion Planners. We believe that starting the week on Sunday allows you to take a glimpse into your week and start planning ahead.
But, this doesn’t mean we don’t have an undated Monday start option. Check it out here!

+ Is the Undated Passion Planner formatted differently?
A: Yes, the Undated Passion Planner is organized a bit differently! To allow for full customization and the ability to start at any moment, the monthly layouts and reflection pages are grouped in the front, and the weekly layouts follow after - giving you a full year to plan your story! Feel free to try it out here!

+ Do Sharpies bleed through the pages? What are your favorite pens to use with the planner?
A: Yes, Sharpies (and other permanent markers) bleed through the pages, however, alcohol-based pens or the water-based pens listed below DO NOT.
  • Stabilo PointVisco (for vivid colors!)
  • Sharpie Pen (this is different from the fine tip markers!)
  • Pilot G2 (careful, they smear sometimes!)
  • Papermate 1.0M (an inexpensive option those who always seem to misplace their pens!)
These are our favorite go-tos, but definitely check out our Instagram for other options!

+ Is Passion Planner vegan friendly?
A: Yes they are! We proudly use faux/synthetic-leather as well as environmentally friendly recycled paper in our products.

+ Is there a number I can call to ask questions about the product?
A: Unfortunately we’re not set-up to handle high volumes of phone calls, but our support team is happy to help you out with any problem! Rest assured, you’re getting a response from one of our Passion Planner team members, not a robot.
Shoot us a message here. We’ll be sure to get back to you within 1 - 2 business days.

RETURNS

+ How can I exchange my planner for a different one?
A: Exchanges get a bit complicated, so what we can do instead is help you process a return for a refund. This way you can go ahead and purchase the Passion Planner that best fits your style! Check out our Return Policy here.

+ I received a defective planner (missing some pages/out of order/etc.). What do I do?
A: Darn those human errors! It must have slipped our radar. Please shoot us a message here, and we’ll definitely fix that for you.

+ I received the wrong planner. What should I do?
A: Oh no! There must have been a mix up! If you received the wrong planner, please send us a message here.

+ I need to cancel my order. What do I do?
A: If you would like to cancel your order, please fill out our cancellation form here!

+ I wanted to cancel but my order has already shipped!
A: Oh no! We're pretty quick at getting your packages out. Once it has left our warehouse, we will be unable to cancel your order. If you'd like to proceed with a return and refund, shoot us a message here.

SHIPPING

+ When will my order be shipped?
A: We do our best to ship planners out as soon as possible! Orders take between 1 - 2 business days (non-holidays/non-weekends) to process and ship out from the order purchase date. However, pre-orders will be processed when the product is released.

+ If I order now, will I be charged now or when it ships?
A: Once you checkout, you will be charged. Thanks for the support!

+ I would like to change my shipping address/name/e-mail/etc. on my order. What do I do?
A: Orders are processed pretty quickly, so if you need to change any of your shipping information, please send us a message here. But, once your package leaves our warehouse, we’re unable to change the details of your shipping information. We suggest contacting your local post office to have your shipping information updated.

+ Do you ship overseas?
A: Yes we do! For the cost of shipping simply fill up your cart, enter your shipping address, and our automated shopping cart will give you the total.

We currently have an ongoing international shipping special: for any 2 Passion Planners ordered, shipping only costs $12 USD!

**Please note that customs fees are not covered in the shipping costs during checkout. Customs policies vary between countries and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.

PDF DOWNLOAD

+ I've shared Passion Planner on my Facebook, Twitter, Pinterest, and blog.. when will I receive my PDF?
A: Thank you for sharing! You are awesome! You can download any of our FREE Passion Planner PDFs at anytime here. Please make sure you read the entire page for directions and information on how to get your PDF.

**Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share our website to receive their own PDF.

+ Can I print the PDF and customize the cover to my own preference?
A: Yes! You may "house" your planner in any way you'd like, as long as you uphold the United States and International copyright laws. This means that the document will NOT be:
  • emailed
  • shared electronically or physically
  • manipulated
  • copied
  • reprinted
  • sold for profit
  • altered or reproduced in any form or any means without the permission of the original owner
**Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share our website to receive their own PDF.

+ Can I share this with my students? I'm a teacher and would love to incorporate this into a lesson plan.
A: Please do! As long as you do not change/alter the original content of the planner and follow our copyright policy, you can definitely share the planners with your students!

GET ONE, GIVE ONE

+ When I "Get One" who will you "Give One" to?
A:We work with organizations who are making a difference in the community or individuals who cannot afford to purchase a Passion Planner at the time. These organizations/individuals include but are not limited to: low income high school and college students, people overcoming trauma of domestic violence, veterans who are facing the after effects of war, and more.

If you know an organization who is making a difference in their community or someone who cannot afford a planner at the time, feel free to check out our program here.

+ When will the applications go up for the Get One, Give One program?
A: The applications run quarterly throughout the year. For updates on the program, feel free to subscribe to our newsletter and follow our social media for the latest news! You can find more information about the program on our website at Passion Planner Get One, Give One. If you have any questions or concerns, feel free to send us a message here.

FAQS TO ANGELIA

+ You describe yourself as someone who lives minimally. What does minimalist living mean to you, both practically and in a larger sense?
A: I'm glad you mentioned it in terms of practicality as well as in a larger sense, as most people just see minimalism as living with less "stuff". Minimalist living in a practical sense is choosing to live life with the bare minimum of what I personally feel comfortable with and being aware of what I choose to keep around me. If something doesn't spark joy in me to have it I get rid of it. This is how I feel about the relationships I choose to keep in my life as well. I believe that Pareto's Law or the 80/20 principle which states for many events, roughly 80% of the effects come from 20% of the causes is actually more like the 99/1 rule wherein life is in a disproportionate ratio. For example, 1% of the people in your life can create 99% of your happiness, inversely 1% can cause 99% of the problems in your life. So it is consciously choosing the most impactful factors/components.

+ A lot of people might say, why use a paper planner when we have Google calendars and all these apps and digital tools?
A: I think paper gives you a completely different experience than inputting something digitally. Digital means always seem task-y, where as paper is something that is more intimate, more involved and just more concrete. Physically writing something down helps with retention of ideas and cognitive thought, as well as boosting your creativity. Also, it will never lose power, takes no training to use and becomes your own unique memoir that you can cherish for years to come.

+ You managed to raise $1,514,793 on Kickstarter to fund your project. How did you do it? Any advice for others looking to crowdfund their budding ventures?
A: I believe successful projects solve big problems that lots of backers face. The problem that Passion Planner seeks to solve is that feeling of directionless floating or not knowing where you want to go next. It solves that problem by asking people what they want out of their lives, having them define those goals and prompting them at checkpoints to see if they are actually following through with their goals and not letting them fall back on the back burner. Getting your life organized shouldn’t have to rely on your budget, so we also allow people to download the PDF for free when they share Passion Planner on social media. Anyone can benefit from Passion Planner, regardless of their current financial situation.

+ Why do you think there was so much demand for a planner? What is different about your Passion Planner that speaks to people?
A: I think there are many factors to why there was such a demand for a planner and why it speaks to people but the top three reasons are:
  1. The problem that it seeks to solve, feeling lost, is universal. A tool to really try to tackle such a huge issue is not readily available. My story is a story that people can relate to as well, and it has helped me empathized as an entrepreneur.
  2. It was given away for free, no need to purchase.
  3. In this digital age, paper is becoming a lost art and actually a lost safe space for people to be honest with themselves about their goals, this planner reclaims that space.


+ Interview with Angelia?
A: Feel free to leave your information and why you want to interview Angelia here. We cannot promise an interview at the time being, but we will definitely get back to you!

Can't find an answer to your questions?